What Is Gold Level Support?
Gold Level support is best when time is money! For a reasonable cost, you can have peace of mind knowing that your website support is just a phone call away! Under this plan, we will visit your website to make sure that everything is working OK and fix any small problems that occur.
Just be aware of this:
♦ HTML/WordPress/e-Commerce Hosting
♦ Small Modifications included
♦ POP and IMAP email hosting
♦ Applicable monthly fee
♦ Support Within 1 Business Day
♦ Questions and answers by phone and email
♦ Monthy/Weekly/Daily backups retained
♦ Medium to large sized websites.
For applicable monthly charge, you can know that things are OK. We will visit your website once per month/week/day, and report to you anything problems which need repair.
The easiest no cost solution is simply to restore the website with the most recent backup.
With your written permission, we will do this at no extra charge.
When Is My Website Checked?
As the size of the website increases, so does complexity of support and “keeping it going?” Options are available to maintain and backup your on a monthly, weekly, or daily basis. The more frequent the backup, the easier the restoration process it.
What If I Maintain The Website Myself?
At the Gold Level of support, self-maintained customer websites are not possible. Due to the complexity of websites of this nature, this makes more problems than are simply worthwhile trying to overcome.
For any simple changes you want made to your website, simply call us or email us and indicate what you want! Small changes to the website are included in the Gold level support monthly fee.
What About Email From My Domain?
I have a domain called mywebsite.com. I would to receive email from email@example.com. How can I do this?
The answer is simple, Gold level support includes e-mail services which allow you to receive email to a POP3 or IMAP account in Outlook, Thunderbird, or any other e-mail app you like.
We will configure and support Outlook, and Thunderbird only, Windows, or Mac.